Returns & Exchanges

RETURNS

Bone dry will authorize the return of miss sent or factory defective merchandise for full credit. A request for return authorization (RA) must be made within 30 days of receipt of merchandise. Returns will not be accepted without prior approval - please email customerservice@bonedrypet.com to request return authorization approval. All returned merchandise must be in saleable condition and may be subject to a 25% restocking fee. Please review your order immediately upon receipt - no credits or claims will be accepted after 30 days.